Report to:  F&B Manager / Chef

Working Hour: 48 Hours per week

Fringe Benefit:  As per AMA Policy

Duties & Responsibilities:

Cash and Till:

• In the morning shift update the date and dollar exchange rate in the computer system.
• Take count of the opening /closing cash balance in the counter.
• Taking orders from the members through cash counters/pool side counter or any other outlets.
• Kitchen food counter- take new orders, and ensure that the correct order is made by cooks and delivered to members and guests by servers
• Making entries and generate invoices for all the cash collection details.
• Issue daily sales report to supervisors and GM
• Enter new menu items onto the system with correct sales pricing

Café Inventory:

• Manage the receipting of supplies and consumption reporting
• Maintain Store Issue Slips
• Maintain Beverage & Snacks inventory
• Tally consumption and sales reports

Other Duties:

• Check & familiarize Daily Specials
• Advice guests on the choice of food & drinks including cocktails, wine, special brands etc
• Special events- assist with set up and other items as needed
• Prepare drinks as per order when required to support Bar & Coffee Kiosk
• Identify and acknowledge regular guests; know their choice and specific taste of food & beverages
• Properly turn-over relevant information regarding specific guest’s needs and other significant incidents to senior
• Ensure tables and stations in café areas, garden & pool area remain clean and tidy and support servers in set-up when required.
• Provide necessary information to patrons about specific food & beverages
• Report to the F&B Shift Manager any complaints, disputes, queries, comments from guests
• Help in monitoring beverage consumption to ensure guests do not become too intoxicated
• Perform other duties as requested by the management
• Understand and carry out tasks delegated by the Manager or Supervisor

Customer Service:

• Represent Phora Durbar in a positive, professional and courteous manner to customers and staff
• Ensure the provision of service standards that develop and encourage repeat business
• Respond to customer complaints and refer to managers if required.
• Uphold the excellent grooming and presentation standards of Phora Durbar

Service Support:

• Ensure efficient use and management of time.
• Contribute new ideas and offer customer feedback to Supervisor.
• Report any damaged or equipment breakdowns
• Assist in creating and maintaining a safe working environment.
• Support the implementation of new policies and procedures issued by Management from time to time
• Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communication, trust and mutual respect
• Perform all assigned duties efficiently, technically correct, follows Company policies, rules and regulations, requests of Superiors, adhere to procedures and achieve a high standard leading to total guest and Company satisfaction
• Update yourself and follow security/fire/safety procedures according to Company’s rules and regulations
• Attend divisional/departmental meeting and training when requested.
• Assist with other duties as determined by immediate superiors from time to time

Skills and Experience:

• Bachelor’s degree level qualification with 3-5 years of work experience in a relevant field
• Highly Competent in Microsoft Office applications, Tally ERP systems
• Demonstrable experience in Cashier role in F&B environment
• Experience in customer services to International clients, preferably with experience of working overseas
• Able to direct staff to deliver efficient F&B service delivery
• Fluency in written and vocal English language

Values and Characteristics:

The successful candidate will be responsible for the Supply Chain and retail operations for the American Mission Association. As such they will be required to be:

• Self-Starting and demonstrate initiative
• Strong analytical and problem solving skills
• Good time management & delegation skills
• Motivated and energetic person with strong communication and social skills
• Innovative and creative thinker, open to new ideas and driving change & excellence

Applying Procedure:

Please send a copy of your CV to [email protected] and a cover letter stating why you feel you are appropriate for the role.

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