Job Summary

Ensure smooth running of computer system. Install, configure PCs, associated peripherals and softwares. Diagnose hardware / software faults and solve technical applications problems and troubleshoot.

Duties & Responsibilities

1. Ensure smooth functioning of computer system. Monitor and maintain computer system and network. Provide overall hardware & networking support to all PCs and laptops.
2. Manage the usage, maintenance, support and upgrade of PC, hardware, operating system, software and printers. 
3. Recommend and schedule repairs. Perform minor repairs
4. Identify, record, investigate and solve IT problems and respond to client’s requests effectively and efficiently. Support, monitor, test and troubleshoot hardware and networking problem.  
5. Coordinate with  Co-workers and seniors  to solve cases if required.
6. Work in accordance with work procedure requirement such completing the necessary documentation, management reporting, sharing the required information etc. 
7. Provide any sort of IT assistance to the company / client in case of need. Be ready at all time to provide emergency support service.
8. Perform any other duties assigned by the supervisor / senior managers.