1. Hardware Maintenance:

• Diagnosing and replacing malfunctioning hardware components such as hard drives, memory modules, and motherboards.
  
• Assembling and disassembling computers and peripherals.
• Installing and updating device drivers.

2. Network Configuration and Troubleshooting:

• Configuring routers, switches, and other network devices.
• Setting up local area networks (LANs) and wide area networks (WANs).
• Identifying and resolving network connectivity issues.
• Monitoring network performance and security.
• Software Installation and Support:

3. Installing operating systems and software applications.

• Providing technical support to end-users regarding hardware and software issues.
• Troubleshooting software problems and conflicts.
• Security Implementation:

4. Setting up automated data backup systems.

• Assisting in data recovery in case of hardware failures or data corruption.
• Documentation and Reporting:

5. Maintaining records of hardware and software inventory.

• Creating documentation for troubleshooting procedures and network configurations.
• Generating reports on system performance and issues resolved.
• Customer Support

6. Providing technical assistance and support to end-users.

• Communicating technical information in a non-technical manner to clients or employees.
•  In-depth knowledge of computer hardware components and their functions.
• Familiarity with various operating systems (Windows, Linux, macOS).
• Understanding of network protocols, IP addresses, and subnetting.
• Networking Skills:

7. Knowledge of network topologies and architectures.

• Ability to configure and troubleshoot routers, switches, and firewalls.
• Familiarity with network security protocols and measures.
• Problem-Solving Skills:

8. Good communication skills to interact with end-users and explain technical concepts clearly.

• Active listening skills to understand user issues and concerns.
•  Thoroughness in diagnosing and resolving hardware and network problems.
• Attention to detail when documenting configurations and issues.

9. Customer Service Orientation:

•  Patience and empathy when dealing with end-users' technical problems.
• Willingness to go the extra mile to ensure customer satisfaction.