About the job

Company Description

Varnabas Museum Hotel is a celebration of Nepal's cultural richness and geographic beauty. The name "Varnabas" combines the Sanskrit words "varna," meaning ethnicity, and "bas," symbolizing a secure haven and refuge. Located in the historic Valley of Kathmandu, surrounded by breathtaking mountains, and with a vibrant community, Varnabas is a place where stories are shared, fables are created, and memories are cherished.

Role Description

This is a full-time on-site role for a Guest Service Agent at Varnabas Museum Hotel in Kathmandu. The Guest Service Agent will be responsible for providing exceptional customer service to hotel guests. This includes checking guests in and out, assisting with room reservations, addressing guest inquiries and concerns, and ensuring a positive and memorable guest experience.

Qualifications

• Excellent communication and interpersonal skills
• Customer service experience
• Attention to detail and ability to multitask
• Ability to remain calm and professional in stressful situations
• Proficiency in multiple languages, such as English and Nepali
• Knowledge of Kathmandu's local attractions and tourist information
• Problem-solving skills
• Flexibility to work various shifts, including weekends and holidays
• Previous experience in the hospitality industry is a plus
• A degree in Hospitality Management or related field is preferred