Headzup Hospitality
BPO / Call Center / ITES

We provide sales & marketing support to leading 4-5 star hotels & clubs across world. We work together to provide revenue maximization solutions in the hospitality industry. We provide world class thoughts and actions, and focuses on organizational goals and strategies for short, medium and long-term profitability. We specialize in creating brand awareness, customer acquisition, and customer retention and help profitable customer relationship growth for our clients.

Our new initiative is where we design, develop, operate and market needs specifically Food & Beverages and Rooms revenue maximization programs exclusively for top-end hospitality organizations. Our initiatives enable our client’s restaurants & hotels to acquire fresh customers, and ensure that those customers stay loyal to them.

Guest Relationship Executive (GRE) (Female)

Views: 1137 | This job is expired 6 years, 4 months ago

Basic Job Information

Job Category	:	Hospitality
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 28, 2019 23:55 (6 years, 4 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Proven work experience as a Guest Relations Executive, Hotel Manager or similar role
Understanding of all hotel management best practices and relevant laws
Hands-on experience with Hotel Management software (PMS)
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation

Job Description

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team’s performance and produce regular reports