About the job

Company Description

Shambaling Boutique Hotel, founded by Dawa Sigrist and Sonam Sherpa, is a tribute to their Tibetan heritage. The hotel is the first outside Europe to receive the SWISS-Q1 quality label. Shambaling Hotel aims to provide personalized and traditional hospitality with a Tibetan touch, blending old traditions with modern amenities. Located in Kathmandu, the hotel offers a peaceful retreat just a short distance from the airport and Buddhist heritage sites.

Role Description

This is a full-time on-site role for a Guest Relation Officer at Shambaling Boutique Hotel in Kathmandu. The Guest Relation Officer will be responsible for ensuring exceptional guest experiences, handling guest inquiries and requests, managing reservations, and maintaining guest relations. The role involves actively engaging with guests to provide personalized services and create a welcoming atmosphere.

Qualifications

• Excellent communication and interpersonal skills
• Customer service and problem-solving abilities
• Organizational and multitasking skills
• Knowledge of hospitality industry practices
• Experience in guest relations or customer service roles
• Proficiency in languages spoken by guests (e.g. English, Tibetan) is a plus
• Ability to work in a fast-paced environment
• Diploma or Bachelor's degree in Hospitality Management or related field