TAMARIND GROUP OF COMPANIES

Guest Relation Officer

TAMARIND GROUP OF COMPANIES

Guest Relation Officer

Guest Relation Officer

Basic Job Information

Job Category : Hospitality
Job Level : Mid Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : KATHMANDU
Offered Salary : NRs. 25,000.00 - 35,000.00 Monthly
Apply Before(Deadline) : May. 01, 2022 23:55 (3 weeks, 1 day ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 5 years

Job Description

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

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