We are looking for a friendly and professional Guest Relations Executive to ensure a pleasant and memorable experience for our guests. This role requires excellent communication skills, a customer-focused mindset, and the ability to prepare for and resolve issues promptly. The Guest Relations Executive will serve as the main point of contact for guests and will be responsible for managing guest services, addressing inquiries, and maintaining a positive guest experience from arrival to departure.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
• Provide information about clinic amenities, services, and its attractions.
• Escort guests and provide personalized service as needed.
• Respond promptly to guest questions, requests, and complaints, ensuring they feel valued and taken care of.
• Coordinate with other departments (front office and back office etc.) to fulfill guest requests and treatment plans. 
• Listen actively to guest concerns and resolve issues promptly and professionally.
• Solve complex issues if necessary and follow up to ensure guest satisfaction.
• Arrange special requests and reservations upon guest request.
• Assist with planning events or celebrations (e.g., birthdays, anniversaries) to enhance the guest and clinical experience.
• Update guest profiles with preferences, special requests, and service history for personalized service during future visits.
• Gather feedback and document guest suggestions or complaints for continuous improvement.
• Coordinate treatment plans with front office, back office, doctors and staff to ensure fulfillment of treatment uneventfully. 
• Follow up with guests during and after their treatment experience to ensure all expectations were met.
• Encourage guests to leave reviews and provide feedback on their experience.