Hotel Marshyangdi

Front Office Manager

Hotel Marshyangdi

Front Office Manager

Located at the heart of City, Thamel, 25 minutes from the international airport, 10 minutes from Kathmandu Durbar Square, Freak Street and 20 minutes from The Monkey Temple, Hotel Marshyangdi, a 3 star yet an affordable hotel have been serving tourists and corporate houses with comfortable 95 rooms since more than 25 years. Despite of being in the heart of the city, Hotel Marshyangdi has a beautiful garden restaurant where guests can enjoy their leisure time with coffee and snacks. The hotel is famous for its services and the state of the art facilities. We welcome you to our hotel situated in the heart of Thamel and look forward to serving you in the future.

Located at the heart of City, Thamel, 25 minutes from the international airport, 10 minutes from Kathmandu Durbar Square, Freak Street and 20 minutes from The Monkey Temple, Hotel Marshyangdi, a 3 star yet an affordable hotel have been serving tourists and corporate houses with comfortable 95 rooms since more than 25 years. Despite of being in the heart of the city, Hotel …

Front Office Manager

Views: 1056 | This job is expired 1 month, 3 weeks ago

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Thamel, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 12, 2024 23:55 (1 month, 3 weeks ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 5 years
Professional Skill Required : Attention to Detail Customer Service Skills Communication Problem-Solving Skills
Other Specification
  • Bachelor's degree in related field preferred.
  • Previous experience in a supervisory role in the hospitality industry, preferably in front desk operations.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.
  • Attention to detail and problem-solving abilities.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Certification in Hotel Management or Front Office Operations is a plus.

Job Description

  • Oversee all front desk operations including check-in, check-out, and guest services to ensure smooth daily operations.
  • Train, supervise, and support front desk staff to deliver excellent customer service.
  • Manage room reservations and ensure accurate billing and payment processes.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Maintain a high standard of cleanliness and organization at the front desk area.
  • Coordinate with other departments such as housekeeping and maintenance to ensure guest satisfaction.
  • Monitor and analyze occupancy rates, revenue, and guest feedback to identify areas for improvement.
  • Develop and implement policies and procedures to enhance efficiency and guest satisfaction.
  • Ensure compliance with hotel policies, safety regulations, and quality standards.
  • Handle administrative tasks such as scheduling, payroll, and budget management.

This job has expired.

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