About the job

Role Description

This is a full-time on-site role as a Front Office Supervisor at Surya Heritage Hotel located in thamel Kathmandu. The Front Office Supervisor will be responsible for overseeing the front desk operations, ensuring exceptional guest service, managing reservations, handling guest inquiries and complaints, and coordinating with other departments to ensure smooth hotel operations.

Qualifications

• Prior experience in a supervisory role in the hospitality industry
• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Ability to handle difficult situations with professionalism and composure
• Proficiency in various hotel management software
• Knowledge of front desk procedures and operations
• Strong attention to detail and organizational skills
• Ability to work effectively in a fast-paced and dynamic environment
• Flexibility to work shifts, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality Management or a related field (preferred)