International Brand Hospitality Service.

Front Office Supervisor

Views: 590 | This job is expired 2 weeks, 6 days ago

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Tangal, Naxal, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 09, 2023 23:55 (2 weeks, 6 days ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years

Educational Qualifications:

Experience:

Minimum of 2 years in the hotel or hospitality industry in Front office Department.

Skills & Abilities:

Leadership: Ability to lead and motivate a team effectively.
Communication: Proficiency in verbal and written communication for interactions with staff, guests, and vendors. Proficiency in an additional language is preferable.
Customer Service: Strong focus on providing a superior guest experience.
Organizational Skills: Effective at managing tasks, prioritizing, and multitasking.
Technical: Proficiency in hotel management software and point-of-sale systems.

Personal Attributes:

Approachable and friendly demeanor.
Problem-solving and decision-making abilities.
Professional appearance and attitude.
Detail-oriented and proactive.
Ability to work flexible hours, including evenings, nights, weekends, and holidays.

Supervision: Oversee and lead the front office team members, concierges, and bellboys.
Training: Organize training for new hires as well as training for the existing front office team.
Guest Relations: Address and resolve guest concerns and complaints in a timely and professional manner. Additionally, oversee the arrival of VIP guests and ensure their requested amenities are provided.
Operations: Ensure a smooth check-in and check-out process, handle complaints, manage room bookings, and coordinate with housekeeping and other departments as necessary.
Administration: Handle administrative tasks, including shift scheduling, reporting, assigning duties and responsibilities, adhering to standard operating procedures (SOP), and overseeing cash handling procedures.
Communication: Act as a liaison between guests and other hotel departments to ensure guest satisfaction and communicate with other departments as required.
Quality Assurance: Regularly review and adjust standard operating procedures to maintain optimal service levels.