Welcome to Holiday Inn Express Kathmandu, where modern comfort meets Nepal's unmissable charm. Our hotel, nestled in Naxal, the vibrant business and social hub of Kathmandu, is conveniently located just 15 minutes from Tribhuvan International Airport. Surrounded by corporate offices, embassies, restaurants, popular nightclubs, and casinos, we cater to savvy travelers looking for a delightful Kathmandu hotel.

The world-renowned UNESCO World Heritage Sites in Kathmandu, including the Durbar Squares of Hanuman Dhoka, Patan, and Bhaktapur, the Buddhist stupas of Swayambhu and Boudhanath, and the Hindu temples of Pashupati and Changu Narayan, are within easy access from the hotel.

Our 100 well-appointed rooms are sun-kissed and bright, offering bustling views of the city or the majestic Himalayas. Kickstart your day with our Free EXPRESS Start Breakfast or opt for convenient Grab & Go options. Enjoy multi-cuisine dining at Express Café & Bar, featuring both indoor and alfresco seating. The Rooftop Asian Restaurant & Bar offers a mesmerizing 240-degree view of the Himalayas alongside Asian cuisine and a curated beverage list. Other hotel facilities include free Wi-Fi, a laundromat, gym, business center, boardroom, and meeting venues.

Welcome to Holiday Inn Express Kathmandu, where modern comfort meets Nepal's unmissable charm. Our hotel, nestled in Naxal, the vibrant business and social hub of Kathmandu, is conveniently located just 15 minutes from Tribhuvan International Airport. Surrounded by corporate offices, embassies, restaurants, popular nightclubs, and casinos, we cater to savvy travelers looking for a delightful Kathmandu hotel.

The world-renowned UNESCO World Heritage Sites in …

Front Office Supervisor

Views: 779 | This job is expired 10 months, 1 week ago

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Tangal, Naxal, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 09, 2023 23:55 (10 months, 1 week ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years

Other Specification

Educational Qualifications:

Diploma or bachelor’s degree in Hotel Management, Tourism, or related fields.

Experience:

Minimum of 2 years in the hotel or hospitality industry in Front office Department.

Skills & Abilities:

Leadership: Ability to lead and motivate a team effectively.
Communication: Proficiency in verbal and written communication for interactions with staff, guests, and vendors. Proficiency in an additional language is preferable.
Customer Service: Strong focus on providing a superior guest experience.
Organizational Skills: Effective at managing tasks, prioritizing, and multitasking.
Technical: Proficiency in hotel management software and point-of-sale systems.

Personal Attributes:

Approachable and friendly demeanor.
Problem-solving and decision-making abilities.
Professional appearance and attitude.
Detail-oriented and proactive.
Ability to work flexible hours, including evenings, nights, weekends, and holidays.

Job Description

Supervision: Oversee and lead the front office team members, concierges, and bellboys.
Training: Organize training for new hires as well as training for the existing front office team.
Guest Relations: Address and resolve guest concerns and complaints in a timely and professional manner. Additionally, oversee the arrival of VIP guests and ensure their requested amenities are provided.
Operations: Ensure a smooth check-in and check-out process, handle complaints, manage room bookings, and coordinate with housekeeping and other departments as necessary.
Administration: Handle administrative tasks, including shift scheduling, reporting, assigning duties and responsibilities, adhering to standard operating procedures (SOP), and overseeing cash handling procedures.
Communication: Act as a liaison between guests and other hotel departments to ensure guest satisfaction and communicate with other departments as required.
Quality Assurance: Regularly review and adjust standard operating procedures to maintain optimal service levels.