Hotel Holiday Inn Express

Front Office Supervisor

Hotel Holiday Inn Express

Front Office Supervisor

International Brand Hospitality Service.

Front Office Supervisor

Views: 590 | This job is expired 2 weeks, 6 days ago

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Tangal, Naxal, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 09, 2023 23:55 (2 weeks, 6 days ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 2 years
Other Specification

Educational Qualifications:

  • Diploma or bachelor’s degree in Hotel Management, Tourism, or related fields.


  • Minimum of 2 years in the hotel or hospitality industry in Front office Department.

Skills & Abilities:

  • Leadership: Ability to lead and motivate a team effectively.
  • Communication: Proficiency in verbal and written communication for interactions with staff, guests, and vendors. Proficiency in an additional language is preferable.
  • Customer Service: Strong focus on providing a superior guest experience.
  • Organizational Skills: Effective at managing tasks, prioritizing, and multitasking.
  • Technical: Proficiency in hotel management software and point-of-sale systems.

Personal Attributes:

  • Approachable and friendly demeanor.
  • Problem-solving and decision-making abilities.
  • Professional appearance and attitude.
  • Detail-oriented and proactive.
  • Ability to work flexible hours, including evenings, nights, weekends, and holidays.

Job Description

  • Supervision: Oversee and lead the front office team members, concierges, and bellboys.
  • Training: Organize training for new hires as well as training for the existing front office team.
  • Guest Relations: Address and resolve guest concerns and complaints in a timely and professional manner. Additionally, oversee the arrival of VIP guests and ensure their requested amenities are provided.
  • Operations: Ensure a smooth check-in and check-out process, handle complaints, manage room bookings, and coordinate with housekeeping and other departments as necessary.
  • Administration: Handle administrative tasks, including shift scheduling, reporting, assigning duties and responsibilities, adhering to standard operating procedures (SOP), and overseeing cash handling procedures.
  • Communication: Act as a liaison between guests and other hotel departments to ensure guest satisfaction and communicate with other departments as required.
  • Quality Assurance: Regularly review and adjust standard operating procedures to maintain optimal service levels.

This job has expired.

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