About the job

Company Description

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Role Description

This is a full-time on-site role for a Front Office Specialist at Sunshine Boutique Hotel located in Kathmandu. The Front Office Specialist will be responsible for ensuring exceptional customer service by handling guest inquiries, managing reservations, and providing administrative support to the hotel's front desk operations.

Qualifications

• Prior experience in a customer service or front office role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in using hotel management software and computer systems
• Attention to detail and problem-solving skills
• Ability to remain calm and professional in high-pressure situations
• Flexibility to work shifts, including weekends and holidays
• Fluency in English and any other local languages
• High school diploma or equivalent
• Additional certification in hospitality management is a plus