Mero  Hospital

Front Office Executive

Mero Hospital

Front Office Executive

Online Health Care Pvt. Ltd. (Mero Hospital-heal at home) is a home-based medical service provider. Our team is composed of qualified doctors, paramedics, nurses, lab technicians, physiotherapists, acupuncturist, Asst. pharmacists, including managerial body. We have experience of 3 years in providing home-based medical service.

Front Office Executive

Views: 1161 | This job is expired 4 weeks, 1 day ago

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 22, 2021 23:55 (4 weeks, 1 day ago)

Job Specification

Education Level : Intermediate
Experience Required : More than or equals to 1 year
Professional Skill Required : Interpersonal Communication Time Management Documentation Problem Solving Customer Service Microsoft Office Suite Record Management
Other Specification


  • Intermediate completed. Bachelors Degree are preferred


  • Pleasant appearance and communication skill
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable with data and information
  • Self-initiative 
  • Ability to discretion while working with sensitive information

Job Description

  • Answer telephones courteously and direct calls to appropriate staff/department if necessary
  • Greet and welcome visitors, ascertain the purpose of visit and notify the concerned staff/department
  • Direct the visitors  to appropriate staff/department on permission 
  • Maintain record of visitors, calls, mails and messages
  • Operate office equipment and systems such as voice mail messaging systems, Viber, messenger and relevant social media
  • Process billing and collection using Medipro software
  • Use word processing, spreadsheet, and other software applications to maintain records, prepare reports, letters and case histories
  • Receive and route messages and documents such as laboratory results to appropriate staff/department
  • Compile reports and correspondences of Home Care & Centre Care
  • Transmit correspondence and medical records by mail, email and social media
  • Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies
  • Maintain safe and clean reception area by complying with procedures, rules, and regulations
  • Optimize clients' satisfaction through proper appointments and coordination of on time delivery of messages and services
  • Keep patient appointments on schedule
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Help clients in distress by responding to emergencies
  • Protects clients' rights by maintaining the confidentiality of personal and financial information 

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