United Business Hotel, a distinguished 3-star lodging located in the middle of downtown, Kathmandu. The hotel is situated on the 3rd floor of the United World Trade Center, a shopping mall that boasts 7 restaurants and Nepal’s largest chain of supermarkets Bhat-Bhateni Supermarket. The hotel is just 2.2 km away from the UNESCO World Heritage Site “Basantapur Durbar Square”. Additionally, our central location ensures that you're never far from the excitement of this vibrant city.

Front Desk Supervisor

Views: 1160 | Apply Before: 3 days, 10 hours from now

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Tripureshwor, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Sep. 17, 2024 23:55 (3 days, 10 hours from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years
Professional Skill Required	:	MS Office Suite Communication Organizational Time Management Motivational

Other Specification

Proven experience as a Front Desk Supervisor or in a similar role.
Proficiency in IDS software is mandatory.
Excellent communication and interpersonal skills.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Ability to lead and motivate a team.
Proficient in Microsoft Office Suite and other office management software.
Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Job Description

United Business Hotel Pvt.Ltd a leading company in the construction and real estate sector, is seeking a dynamic and experienced Front Desk Supervisor to oversee and manage front office operations. The ideal candidate will have expertise in IDS software and a strong background in customer service.

Key Responsibilities:

Supervise and manage daily front desk operations, ensuring a smooth and efficient workflow.
Handle client inquiries, manage appointments, and provide accurate information regarding the company’s services.
Operate IDS software proficiently to manage bookings, client information, and other front desk-related activities.
Train, mentor, and guide front desk staff to maintain high levels of professionalism and customer service.
Oversee the maintenance and cleanliness of the front desk area.
Coordinate with other departments to ensure seamless service delivery.
Handle customer complaints and resolve issues promptly and professionally.
Prepare and manage reports on front desk activities and performance.