The Nana Hotels is one of the Leading and Affordable Chain Hotel. We are one of the most reliable choices for travelers. We have hotels in various location like Thamel, Patan, Sauraha and Pokhara and resort in Nawalparasi. Our sister company is Nana Delights and Nana Properties. Nana Delights is an artisan bakery and craft chocolatiers working diligently to provide quality cakes, truffles, cookies and deserts for our customers. We continually explore new ideas and ingredients in our creations to excite and delight the senses. Nana Properties is a fastest growing Real Estate Company in Nepal which focuses on management of commercial complexes, homes, condos, and office spaces throughout Kathmandu.

Front Desk Representative

Views: 1057 | This job is expired 6 years, 3 months ago

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Patan Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 14, 2019 23:55 (6 years, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Excellent English Customer Service Able To Work In Team

Other Specification

Completion of Bachelor's Degree
Minimum having 1 year or above experience in related field
Excellent communication skills
Good telephonic manner
Must also possess basic computer skills
Any previous experience in team building and conducting training is a plus

Job Description

This job involves the general check-in/check-out duties, attending to the phone, answering guest queries, coordinating with the housekeeping department, general security of the, property and guests and to maintain a high level of customer service for all guests
The applicant will be provided with formal training in the hotel in order to familiarize, with the hotel's operational standards and procedures.
The receptionist is to receive reservations for accommodation and ensure that these reservations have been updated in the computer.
Ensure a smooth and efficient check in/out process, finalize guests' bills and issue receipts upon payment
Perform cashier duties, perform opening and closing checks
Perform general secretarial duties, such as preparing correspondence and attending to a switchboard (telephone)
Ensure that the guests needs are attended to while maintaining a high level of professionalism and customer service
The applicant would be required to relocate for a short duration to the franchise/partner hotel in order to train and provide assistance in setting up the new hotel franchise
The applicant will work closely in a team and will be assisted by an operation manager and the Brand's Chief Executive

This job has expired.

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