Everest Holiday Inn

Hotels / Resorts / Restaurant

Front Desk Operator (Receptionist)

Views: 1511|Published on: Aug 22, 2023

Hospitality

Mid Level

Full Time

Vacancy: 1

Shambhu Marg, Airport, Kathmandu|

Experience: More than or equal to 1 year|

NRs. 18,000 Monthly

Job Description

Roles and responsibilities of this job

Ensure outstanding customer care at all times.
Maintain a friendly, cheerful and courteous manner at all times.
Courteously and accurately answer inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Maintain daily shift process ensuring all team members adhere to standard operating procedures.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
Build strong relationships and liaise with all other departments especially housekeeping.
Maintain cash transactions at the front desk and submit cash to the accountant.
Maintain front office log book.
Check hotel rooms to ensure that the rooms are neat and clean.
Ensure safety by following guest check in and security procedures and reporting suspicious activity to the manager, or MD.
Assist all departments in servicing the guests during high volume periods.
Perform other duties as assigned, requested or deemed necessary by the management.
Inspect all department for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Ensure all installed equipment (such as TV, air conditioning etc.) and water system are working properly.
Arrange repair and maintenance works in timely manner.
Arrange pick up and drop off the guests from and to the airport.

Female candidates are highly encouraged to apply

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Skills Required

Required skills for this job

Communication

Problem Solving

Front Desk Management

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 18,000 Monthly

Applying Procedure

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Apply Before: Aug 31, 2023

About the organization

Everest Holiday Inn

Hotels / Resorts / Restaurant

Shambhu Marg, Airport.

Located just 250 m from the Tribhuvan International Airport, Everest Holiday Inn provides 24-hour front desk to assist guests.

Each room will provide you with a TV, air conditioning a refrigerator and private bathrooms.

The hotel is at a 5 minute walking distance from famous Hindu Temple Pashupatinath and 3 km from Bouddhanath Stupa, one of the largest Buddhist Stupa in the world. Public transportation and taxis are easily available to the city.

Our in-house restaurant serves regional, Indian, Chinese and continental delights. Room service can be requested for in-room dining comforts.

Facilities:

Air Conditioned Rooms
Cable / Satellite TV
Electrical Adapters
Telephone
Free Wireless Internet
Private Bathroom with 24 Hour Running Hot Water
Underground Car Parking
Meeting and Seminar Hall
Family Lounge
Laundry

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