Machhapuchchhre World School

Education - School & Colleges

Front Desk Officer

Views: 157|Published on: Oct 29, 2026|

Secretarial / Front Office / Data Entry

Mid Level

Full Time

Vacancy: 1

Kusunti, Lalitpur|

Experience: More than 2 years|

Not Disclosed

Job Summary

The candidate should have a Bachelor's degree in Management, Business Administration, or a related field, along with more than 2 years of relevant experience
Responsibilities include managing reception operations, responding to inquiries, and providing administrative support while maintaining a professional environment
The position offers a negotiable salary and the opportunity to work in a supportive educational setting

Job Description

Roles and responsibilities of this job

The Front Desk Officer is responsible for managing the school's reception and front desk operations, welcoming visitors, responding to telephone calls and inquiries, providing accurate information to parents and guardians, and supporting the smooth functioning of daily administrative activities. The officer shall maintain a professional, courteous, and welcoming environment in line with the school's values, policies, and standards.

Key Roles and Responsibilities

A. Reception and Visitor Management

Welcome parents, guardians, visitors, and other stakeholders courteously and professionally.
Coordinate appointments and meetings with the school leadership team, teachers, and other staff members.
Ensure the reception area remains clean, organized, and presentable.

B. Telephone and Communication Management

Receive and respond to incoming telephone calls promptly and professionally.
Provide accurate information regarding school admissions, programmes, events, schedules, and general inquiries.
Handle the official communication assigned by the administration.
Communicate politely and effectively in Nepali and English.

C. Parent and Student Support

Respond to parents' and guardians' inquiries regarding school services, procedures, events, and administrative matters.
Guide prospective parents through the admission inquiry process and direct them to the relevant personnel.
Assist with the distribution of notices, circulars, forms, and other official information.
Receive and forward parent feedback, complaints, and suggestions to the concerned authorities.

D. Administrative Support

Maintain accurate records of visitors, telephone calls, appointments, inquiries, and correspondence.
Maintain updated contact directories of staff members and relevant stakeholders.
Assist in maintaining admission inquiry records and following up with prospective parents as instructed.
Support the administration during school events, meetings, orientations, and other programmes.
Perform other administrative duties assigned by the supervisor.

E. Coordination and Information Management

Coordinate with the Finance, Administration, IT, Transportation, Admissions, and Academic Departments as required.
Direct fee-related inquiries to the Finance Department and transportation-related inquiries to the Transportation Department.
Ensure that accurate and updated information is communicated to parents and visitors.
Support the effective use of the school's official communication channels and management systems.
Report urgent matters, emergencies, security concerns, and complaints to the concerned authority immediately.

F. Professional Conduct and Confidentiality

Maintain a polite, patient, helpful, and professional attitude at all times.
Protect confidential information relating to students, parents, staff, and the school.
Follow school policies, procedures, safeguarding requirements, and professional standards.
Avoid sharing unauthorized information or making commitments on behalf of the school.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Minimum qualification: Bachelor's degree in Management, Business Administration, or a related field is preferred.
Previous experience in reception, customer service, front desk operations, or school administration is preferred.
Good communication skills in both Nepali and English.
Basic computer skills, including Microsoft Word, Excel, email, and internet applications.
Ability to operate telephone systems and maintain accurate records.
Strong interpersonal, organizational, and time-management skills.
Ability to handle multiple tasks and communicate effectively with parents, students, and staff.
A courteous, responsible, service-oriented, and professional attitude.

Skills Required

Required skills for this job

Communication

Administrative

Front Desk Management

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Nov 13, 2026

About the organization

Machhapuchchhre World School

Education - School & Colleges

Kusunti, Lalitpur

Machhapuchchhre IB World School, led by a visionary team, offers a comprehensive and balanced curriculum within the framework of the Nepal Government's National Curriculum.

The Machhapuchchhre team sees the school as "The School for Change Makers"; grooms the children under progressive education with respect and dignity, helping them to realize their full potential in life.

MISSION

To encourage and empower children
To enhance their intellectual curiosity and creativity through self-discovery approach
To enable them to become responsible citizens by providing them a multi-faceted learning environment

OUR VISION

The Machhapuchchhre team sees the school as "The School for Change Makers”. The school prepares children to become positive change makers in their family, society, country, and eventually the world. It helps children become critical and creative thinkers and problem-solvers. It also respects the diversity of its community, inculcating the children with a culture of respecting all religions and cultures

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