AWS Education Services

Training Institutes

Front Desk Officer

Views: 143|Published on: Sep 27, 2026|

Secretarial / Front Office / Data Entry

+1 more

Mid Level

Full Time

Vacancy: 1

Sinamangal, Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a professional, friendly, and well-organized Front Desk Officer to manage the reception area and serve as the first point of contact for students, parents, visitors, instructors, airline representatives, and other stakeholders. The ideal candidate should have excellent communication and customer-service skills, a professional appearance, and a positive attitude suitable for an aviation training environment.

Key Responsibilities

Front Desk & Reception

Welcome and professionally assist students, parents, visitors, and clients.
Manage the reception desk and maintain a professional and welcoming environment.
Handle incoming telephone calls, emails, messages, and general inquiries.
Direct visitors and inquiries to the appropriate department or staff member.
Maintain visitor records and provide necessary information and assistance.
Receive and distribute correspondence, documents, and packages.

Student Support & Enquiries

Provide information about aviation training programs, admission procedures, course schedules, fees, and institute services.
Respond to student and parent enquiries through in-person visits, telephone, email, WhatsApp, and other communication channels.
Assist prospective students with initial enquiries and connect them with the appropriate counsellor or admissions officer.
Maintain records of student enquiries, visits, and follow-ups.
Assist students with routine administrative requests.

Administrative Support

Maintain attendance records, appointment schedules, registers, and other front-office documents.
Assist in preparing notices, letters, forms, certificates, and other administrative documents.
Coordinate meetings and appointments for management and instructors.
Maintain proper filing and documentation of front-office records.
Assist with photocopying, scanning, printing, data entry, and other administrative tasks.
Coordinate with Accounts, Admissions, Academic, and Administration departments as required.

Training & Classroom Coordination

Provide information regarding class schedules, room allocations, examinations, seminars, and other institute activities.
Assist instructors and academic staff with basic administrative requirements.
Coordinate classroom and training-room arrangements when required.
Inform students about schedule changes, holidays, examinations, and institute notices.
Assist during seminars, workshops, orientations, graduation programs, and other institute events.

Communication & Customer Service

Maintain professional communication with students, parents, instructors, airline representatives, and other stakeholders.
Handle complaints and routine concerns professionally and refer complex matters to the appropriate authority.
Maintain confidentiality of student and institutional information.
Promote a positive image and professional standards of the aviation training institute.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Required Qualifications

Bachelor's degree or equivalent qualification in Business Administration, Hospitality, Management, Aviation Management, or a related field.
Previous experience in front desk, reception, customer service, education, hospitality, or administration is preferred.
Fresh graduates with excellent communication and interpersonal skills may also be considered.
Good command of English and Nepali, both written and spoken.
Basic computer proficiency, including MS Word, Excel, email, and internet applications.

Key Skills & Competencies

Excellent communication and interpersonal skills.
Professional and pleasant personality.
Strong customer-service orientation.
Good organizational and time-management skills.
Ability to multitask and work under pressure.
Good telephone and email etiquette.
Attention to detail and accuracy.
Basic administrative and documentation skills.
Ability to work effectively as part of a team.
Professional appearance and positive attitude.
Interest in aviation and willingness to learn about aviation training programs.

Preferred Qualities

Experience in an aviation training institute, airline, airport, travel agency, hotel, or educational institution.
Knowledge of aviation courses such as Pilot Training, Cabin Crew Training, Airport Ground Handling, Flight Simulator Training, or Aviation Management.
Experience handling students or prospective students.
Familiarity with social media and digital communication platforms.
Ability to communicate professionally with young students and parents.

Working Conditions

The Front Desk Officer is expected to maintain a professional standard of conduct throughout working hours and may be required to support seminars, admission campaigns, examinations, workshops, orientation programs, and other institute events.

Performance Expectations

Maintain an efficient and professional front desk.
Provide prompt and accurate information to students and visitors.
Ensure a positive student and visitor experience.
Maintain accurate administrative records.
Support smooth coordination between students, instructors, and management.
Represent the institute professionally at all times.

Skills Required

Required skills for this job

Communication

Customer Care

Front Office Management

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Oct 27, 2026

About the organization

AWS Education Services

Training Institutes

Sinamangal

AWS Education Services is a training institute focused on providing quality education, professional training, and skill-development programs. It aims to equip learners with practical knowledge and relevant skills to support their academic growth and career development.

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