Front Desk Officer

Reports to CEO

Purpose: To greet and attend to all visitors/patients, provide a courteous, professional, efficient and flexible service in order to maximize patient/visitors satisfaction.

Responsibilities

• Attends courteously to all incoming and outgoing calls and takes messages whenever necessary.
• Centrally handle telephone calls and transfer to the concern authority and departments.
• Keeps telephone numbers of all visiting consultants, in-house doctors, hospital, executives, nursing homes, ambulance services, hospital, etc.
• Ensures that all visitors/patients are greeted and attended to immediately upon arrival and provide them necessary assistance.
• Provide accurate and complete information to queries made by patients and visitors in a professional way.
• Ensure that the OPD registration process is carried out according to the institution's established standards. 
• Being at the centre of the Institute keeps up-to-date with all the happenings at the Institute and ensures that correct information is disseminated.
• Ensures that the reception areas are in proper order and cleaned regularly.
• Is aware of the patients admitted and their wards.
• Give appointment to patients for the respected consultants.
• Participating in various training & grooming classes identified by the Institute.
• Handles cash of all OPD sales and deposits with accountant after every shift.
  
• Understands and implements payment and cash handling policies and procedures in a thorough manner.
• Ability to work well under pressure and stressful situation
• Employee on duty must be available according to the assigned roster, wearing the uniform of the organization and with their identification cards clearly visible 
• Handover and takeover must be made according to the duty roster.
• The Employee takes full responsibility to maintain confidentiality of, and in relation to, office affairs, reports and such matters, which have to keep confidential by nature thereof.
• Any other job as assigned by the Supervisor or the management.
  

Note: Female candidates are highly encouraged to apply.