About the job

JOB DESCRIPTION: Front Desk Officer

Job Title: Front Desk Officer 

Designation: Front Desk Officer 

Reports to: Sr. Admin Officer 

Location: Chandol, Kathmandu, Nepal 

Shift: Standard (09:00 AM to 05:00 PM) from Sunday to Friday 

Position Overview:  

The Front Desk Officer is the first point of contact for visitors and clients, providing a positive and welcoming experience. This role involves handling various administrative tasks, managing incoming calls, and ensuring efficient communication within the organization. 

Roles and Responsibilities  

Reception and Greeting: 

•  Greet and welcome visitors, and guest in professional manner  
•  Answer and direct incoming and outgoing calls  
•  Handle visitor's logbook  

Administrative Support: 

• Manage and maintain a clear reception area.  
• Ensure the front desk is well stocked with necessary supplies.  
• Handle domestic and international travel.  
• Assist in coordinating meetings and appointments.  
• Maintain vehicles logbook in timely manner  
• Handle the bills and receipts.  

Communication: 

• Provide information to visitors and clients regarding company services, policies, and procedures.   
• Respond to inquiries and requests in an appropriate manner.   

Record Keeping: 

• Maintain accurate and up-to-date records of visitors and clients. 
• Compile and update blue book renew details, servicing, fuel, and attendance and lunch sheet.  
• Ensure confidentiality of sensitive information 

Problem Resolution: 

• Address and resolve visitors and client's concern.  
• Escalate issues as needed.  
• Collaborate with other departments to ensure smooth problem resolution. 

Skills and Qualifications 

Qualification 

• High school diploma or equivalent; additional qualifications in Office Administration or a related field is a plus. 
• Proven experience in a similar role, preferably in a corporate or professional setting. 
• Proficient in using office equipment such as phone systems and printers. 
• Familiarity with basic office software (e.g., Microsoft Office Suite). 

Competencies and Soft Skills 

• Ability to handle sensitive information professionally and with confidentiality 
• Ability to work under pressure and meet deadlines within available timeframes 
• Well-developed oral and written communication skills 
• Self-motivated and quick learner with a critical thinking and can-do attitude 
• Demonstrated ability to thrive in a fast-paced and results-oriented environment 
• Customer orientation and ability to adapt/respond to different types of characters 
• Exceptional organizational and multitasking abilities. 
• Professional appearance and demeanor.