About the job
JOB DESCRIPTION: Front Desk Officer
Job Title: Front Desk Officer
Designation: Front Desk Officer
Reports to: Sr. Admin Officer
Location: Chandol, Kathmandu, Nepal
Shift: Standard (09:00 AM to 05:00 PM) from Sunday to Friday
Position Overview:
The Front Desk Officer is the first point of contact for visitors and clients, providing a positive and welcoming experience. This role involves handling various administrative tasks, managing incoming calls, and ensuring efficient communication within the organization.
Roles and Responsibilities
Reception and Greeting:
- Greet and welcome visitors, and guest in professional manner
- Answer and direct incoming and outgoing calls
- Handle visitor's logbook
Administrative Support:
- Manage and maintain a clear reception area.
- Ensure the front desk is well stocked with necessary supplies.
- Handle domestic and international travel.
- Assist in coordinating meetings and appointments.
- Maintain vehicles logbook in timely manner
- Handle the bills and receipts.
Communication:
- Provide information to visitors and clients regarding company services, policies, and procedures.
- Respond to inquiries and requests in an appropriate manner.
Record Keeping:
- Maintain accurate and up-to-date records of visitors and clients.
- Compile and update blue book renew details, servicing, fuel, and attendance and lunch sheet.
- Ensure confidentiality of sensitive information
Problem Resolution:
- Address and resolve visitors and client's concern.
- Escalate issues as needed.
- Collaborate with other departments to ensure smooth problem resolution.
Skills and Qualifications
Qualification
- High school diploma or equivalent; additional qualifications in Office Administration or a related field is a plus.
- Proven experience in a similar role, preferably in a corporate or professional setting.
- Proficient in using office equipment such as phone systems and printers.
- Familiarity with basic office software (e.g., Microsoft Office Suite).
Competencies and Soft Skills
- Ability to handle sensitive information professionally and with confidentiality
- Ability to work under pressure and meet deadlines within available timeframes
- Well-developed oral and written communication skills
- Self-motivated and quick learner with a critical thinking and can-do attitude
- Demonstrated ability to thrive in a fast-paced and results-oriented environment
- Customer orientation and ability to adapt/respond to different types of characters
- Exceptional organizational and multitasking abilities.
- Professional appearance and demeanor.