Hotel Monalisa

Hotels / Resorts / Restaurant

Front Desk Manager

Views: 2461|Published on: Oct 21, 2024

Secretarial / Front Office / Data Entry

Mid Level

Full Time

Vacancy: 1

Osho Tapoban Road, Tarkeshwor-3, Kathmandu|

Experience: More than or equal to 4 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Front Desk Manager will be responsible for overseeing the daily operations of the front desk, ensuring efficient and professional service is provided to all guests and visitors. The ideal candidate will lead the front office team, manage customer interactions, and ensure smooth coordination between various departments. This role requires excellent leadership, communication, and problem-solving skills.

Key Responsibilities:

Supervise and manage all front desk operations, including check-in and check-out procedures.
Train, schedule, and evaluate front desk staff to maintain a high level of professionalism and service.
Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Maintain accurate records of guest details, payments, and room status.
Handle and resolve any guest issues or emergencies promptly and professionally.
Prepare reports on occupancy, revenues, and operational efficiency for management review.
Monitor front desk budgets, control expenses, and assist with financial reports.
Ensure compliance with company policies and standards, including safety and security protocols.
Handle administrative tasks such as inventory management, supply orders, and equipment maintenance.

Job Specification

Required qualifications for this job

Required Education Level:Graduate (Masters)

Required Experience:More than or equal to 4 years

Other Specification

Minimum Education: Master's Degree
Minimum 4 to 5 years of relevant experience.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks efficiently under pressure.
Problem-solving and conflict resolution skills.
Proficiency in using hotel management software and MS Office applications.
Attention to detail and organizational skills.

Skills Required

Required skills for this job

Communication

Teamwork

Problem Solving

Time Management

Customer Service

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Nov 02, 2024

About the organization

Hotel Monalisa

Hotels / Resorts / Restaurant

Osho Tapoban Road, Tarkeshwor-3, Kathmandu, Bagmati Province, Nepal

Hotel Monalisa stands as a premier luxury establishment nestled amidst the serene beauty of Nagarjun hill, on the way to Kakani, just 10 kilometers from the lively center of Thamel. Surrounded by the tranquility of nature and enhanced by the presence of Osho Tapoban, our hotel offers a cherished retreat for those seeking refuge from the hustle and bustle of daily life. Spanning across 7 ropani of lush land, Hotel Monalisa sets the benchmark for opulence, providing unmatched amenities akin to the world's most renowned hotels. Our devoted team is dedicated to delivering the highest standard of hospitality, ensuring each guest not only feels welcomed but also cherished. It's a place where you can indulge in an array of authentic culinary delights and premium beverages sourced from around the world. In essence, it's a sanctuary to immerse oneself in an atmosphere of creativity and passion, with captivating artworks adorning the walls, evoking a sense of belonging and tranquility. At Hotel Monalisa, we invite you to momentarily leave the world behind and revel in the serenity and peace that our haven offers.