About the job

Job description

• Position: Front Desk Executive
• Job Location: Banasthali, Kathmandu, Nepal

Key Responsibilities: 

• Greet and attend patients in person and over the phone.
• Professionally assist doctors, staff, visitors, and patients.
• Answer all phone calls in a professional and courteous manner.
• Maintain confidentiality of all doctor, staff, and patient information.
• Schedule appointments between doctors and patients.
• Adhere to policy and procedures of NPL during all activates.
• Communicate medical results to patients under clinical supervision.
• Complete accurate documentation of patient visits.
• Greet visitors in a friendly, professional manner and direct them to the appropriate person or department.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Manage the office’s incoming and outgoing mail, packages, and deliveries.
• Maintain and update the appointment schedules for meetings and conferences.
• Ensure the reception area is tidy, organized, and well-stocked with necessary supplies.
• Provide general administrative support, including filing, data entry, and managing office documents.
• Assist with administrative tasks such as booking travel, arranging meetings, or ordering office supplies.
• Ensure the office's safety and security by monitoring visitors and maintaining the visitor log.
• Handle customer inquiries or complaints, providing assistance or escalating as needed.
• Support other departments with administrative duties when required.

Job Requirement/Specification/Skill :

• Able to handle the administration work
• Communication Skills
• Interpersonal Skills 

Qualifications:

• Bachelor running or Bachelor’s in related field.
• Minimum of 1 year of experience in a similar role, preferably in healthcare or pathology services.