Location: Kamalpokhari, Kathmandu

Shift: Day

Experience Required: 2 years 

Position Summary:

The Customer Service Representative is a great opportunity to be one of the full-time members and position yourself for excellent opportunities for your career growth and to build upon experience. The position is responsible for maintaining a healthy relationship with clients, deal with their queries and issues, and sell a company's product or bring in business as per their requirements.

Duties and Responsibilities:

• Greeting and talking to students in an online environment, start conversations with students, and connect/support them either on the technical or subject help
• Manage client relationship and expectations
• Identify and assess the client’s needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Keep records of client interactions, process client accounts and file documents
• Understanding client requirement
• Prepare a project proposal with the help of the technical team
• Generate sales lead
• Develop and implement appropriate prospect and client-wise negotiation strategies
• Able to work with the development team

Job Specification:

• Fresh Graduate with, fast computer typing, "fun" and conversational capacity with an understanding of "PR" and capacity to nicely communicate with people in an online environment
• Should be computer literate
• Fluent in spoken and written Nepali and English
• Excellent customer service skills
• Ability to arrange and coordinate schedules for reservations
• Excellent interpersonal, administrative, telephone and other communications skills