Key Responsibilities:

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Preserve excellent levels of internal and external customer service.
• Identify customer needs and respond proactively to all of their concerns.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Ensure that customers are satisfied with food and service
• Assist with marketing events
• Maintaining positive customer relationships, processing complaints, and responding to customer needs.
• Establish targets, SOPs, schedules, policies and procedures.
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity.
• Always strive towards an exceptional customer experience

Required skills and qualifications:

• Hotel Management graduate or equivalent with minimum of 5 years of proven Food and Beverage Management experience in a similar hotel.
• Good leadership skills and mastery in delegating multiple tasks.
• Ability to manage personnel and meet financial targets.
• Flexibility to respond to a range of work situations and ability to spot and resolve problems efficiently.
• Good communication skills and commitment to delivering high levels of customer service.
• Guest-oriented and service-minded with up to date with food and beverages trends and best practices.
• Working knowledge of various computer software programs (MS Office).
• Flexibility to respond to a range of different work situations.
• Excellent grooming standards.