INFICARE

First Line Support

INFICARE

First Line Support

Inficare was established in 2005 with the intention of introducing something new, unique, and modern into the world of IT, by a team of business and technology experts within the banking and remittance industry. We provide completely tailored software development & consultancy services for financial institutions, and in doing so, utilize state-of-the-art tools and technologies and best-of-the-breed processes and methodologies to ensure quality delivery. Our competent team has experience dealing with over 100 banks and financial institutions, all the while staying up to date with the international monetary trends and compliance regulations. Additionally, the collective expertise of our intercontinental client network enables an extra boost for implementation, even in unchartered territories.

Inficare was established in 2005 with the intention of introducing something new, unique, and modern into the world of IT, by a team of business and technology experts within the banking and remittance industry. We provide completely tailored software development & consultancy services for financial institutions, and in doing so, utilize state-of-the-art tools and technologies and best-of-the-breed processes and methodologies to ensure quality delivery. …

First Line Support

Views: 1875 | This job is expired 6 years, 1 month ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Entry Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 20, 2018 23:55 (6 years, 1 month ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : Not Required
Other Specification

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office tools such as MS Office (excel, outlook)
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to distinguish and recognize severe issues from minor queries
  • Proficiency in English and Nepali
  • Excellent communication skills
  • Client-oriented with a pleasant personality
  • 10+2 or equivalent level of Education
  • Ability to Multitask and between multiple Clients and Outstanding Queries, Record keeping and technical team
  • Willingness to Support in Off hours and Night Time (Shift-Based), Off shifts are rewarded accordingly


Job Description

  • Be the first level of support for clients seeking technical assistance and queries over the phone, Skype and Email (Support portal)
  • Perform remote troubleshooting via Instructions based on technical support guidelines
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the technical and business team
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Applying Procedure:

Interested candidates are requested to submit their updated CV through Email:[email protected]

OR,


This job has expired.

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