About the job

Company Description

imark is a leading fintech company based in Kathmandu, Nepal that provides innovative digital solutions for Banking & Financial institutions in Southeast Asia. Our major focus is on providing a cost-effective & secure digital payment solutions ecosystem.

Role Description

This is a full-time on-site role located in Birgunj. As a Field Support Representative, your responsibilities will include providing customer support and technical assistance to POS merchant, ensuring customer satisfaction, and troubleshooting any issues that may arise. You will use your analytical skills and excellent communication abilities to resolve customer inquiries and maintain positive relationships with clients.

Qualifications

• Customer Support and Technical Support skills
• Excellent analytical and problem-solving skills
• Strong communication skills, both verbal and written
• Demonstrated ability to ensure customer satisfaction
• Experience in troubleshooting and resolving customer inquiries
• Ability to work collaboratively and independently
• Knowledge of the technology industry is a plus
• Intermediate degree in a relevant field is preferred