Objective of the Job:

• Provides technical assistance and training to customers by performing the respective duties and responsibilities. Constructs, maintains, and repairs a variety of electronic instruments.

Job Relationship

• Accountable for : Service & support department
• Reporting to : Managing Director
• Coordination with : Employee in Operations and Administration  Department, Human Resource Department,    Accounts Department, Marketing Department, Technical Department
• With external Institutions : Other external customers

DUTIES AND RESPONSIBILITIES

• To support IT team in running operational work.
• Provide technical support and assist customer in problem solving.
• To receive, check and maintain proper recoding on the defective parts from customers.
• Assist in product testing, supervising of product.
• Perform field wok which includes on-site customer visit.
• To answer computer users' questions and resolve technical problems involving software, hardware and peripheral equipment including printers, copier machines, Internet networks and servers.
• To install computer equipment, operating systems and software as well as train end-users in proper use of equipment.
• Senior technical executives may recommend and implement improvements to existing technical support procedures and equipment, as well as communicate with vendors to solve larger problems.
• Technical executives need well-developed troubleshooting, critical thinking, effective listening and communication skills. They need to be able to explain technical jargon so the average user can understand
• Technical executives also need to be able to stay calm, courteous and helpful with irate customers.
• Participates in the design and modification of specialized electronic equipment for research purposes; provides technical advice on selection of components.
• Maintains and repairs electronic computers.
• Performs related work as required.

Essential Duties and Responsibilities:

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via modem/ Router.
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform creation of new accounts using company provide software tools.

Coordination:

Proper coordination with the external clients

• In terms of giving services to them.
• Follow up.

Coordination with the sales department

• In terms of the sold item.
• Terms and condition of the sales.

Coordination with the technical department

• Used software and hardware.
• New technologies

Coordination with the HR department

• In terms of staffs  performance in related department
• To organize training program if needed.