Qualification & Experience: 

• +2 with 3 yrs experience or Graduation with 1 yr experience in the related field

Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email, or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to aid.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our BD team, Sales and Marketing teams

Applying Procedure:

For all levels, we offer a competitive salary, earning opportunities: incentives and bonuses and most importantly working environment in a proven system and world-class infrastructure. Kindly, email us your updated resume along with two references & a full-sized photo by, 7th October 2021 at [email protected]. 

OR,