About the job

Job Title: Software Troubleshooting Executive / Support Executive

Location: Baneswor, Kathmandu

Salary Range: NPR 18,000 - NPR 30,000 per month

Employment Type: Full-time Onsite

Experience: Fresher or 1-3 Years of Experience (Junior) / 2-3 Years of Experience (Mid-Level)

We are looking for dynamic and motivated individuals to join our team in the role of Software Troubleshooting Executive / Support Executive. The ideal candidate will have excellent communication skills, a customer-centric mindset, and a strong understanding of software troubleshooting and implementation. This role involves addressing client queries related to software issues, resolving technical problems, and ensuring seamless communication with clients.

Responsibilities:

• Communicate effectively with clients to understand and address their software-related queries.
• Handle client inquiries and provide timely and efficient resolution to software issues.
• Troubleshoot technical problems encountered by clients and provide effective solutions.
• Utilize IT knowledge and background to diagnose and resolve software issues.
• Assist in software implementation processes, ensuring smooth deployment and user adoption.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Maintain accurate records of client interactions and issue resolution activities.
• Monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
• Ensure customer satisfaction by addressing issues promptly and effectively.
• Provide training to clients online or on-site as per requirements.
• Follow up on unresolved issues or escalations and take responsibility for their resolution.
• Conduct field visits as part of support and client requirements.

Requirements:

• Proficiency in Microsoft Word and Excel.
• Strong communication and interpersonal skills.
• Ability to effectively communicate technical information to non-technical clients.
• Basic understanding of IT concepts and troubleshooting techniques.
• Knowledge of software implementation processes and methodologies.
• Bachelor’s degree in computer science, Information Technology, or a related field preferred for junior/mid-level position.
• Minimum 2-3 years of experience in a relevant field for mid-level position.
• Active fresher or minimum 1-year experience required for junior position.

 How to Apply:

Interested candidates are encouraged to reach out to me via LinkedIn at https://www.linkedin.com/in/anush-lamsal-736862164/ or by sending their updated resume to [email protected] Feel free to direct message me on LinkedIn or email your application for consideration.

Please be advised that only shortlisted candidates will be contacted for interviews. Additionally, please note that this job description is subject to change in accordance with the company's evolving needs and industry standards.

We are dedicated to providing equal opportunities to all individuals. Embracing diversity, we strive to foster an inclusive workplace environment where every employee feels valued and respected. Our commitment to diversity and inclusion is integral to our company culture, and we encourage individuals from all backgrounds to apply and contribute to our team.

This is an excellent opportunity for individuals looking to kick-start their career in software troubleshooting and client support. If you are passionate about technology and enjoy problem-solving, we encourage you to apply for this position.

Note: Salary offered will be commensurate with qualifications and experience.