Helpdesk Support Executive

FACT Nepal Pvt Ltd

Sanepa, Lalitpur, Nepal

This job is expired 3 years, 9 months ago

Helpdesk Support Executive

Basic Job Information

Job Category	:	IT & Telecommunication > ERP/ CRM, Software Implementation
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Sanepa, Lalitpur, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 16, 2020 23:55 (3 years, 9 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year

Other Specification

Basic Requirements

Fluency in English and Nepali (spoken & written)
Excellent communications skills and good at managing clients
Independent, proactive and results-driven approach
High degree of competency with computer systems and software
Bachelor’s Degree
Having own transportation for client visits

Nice to Have Requirements

Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User
Knowledge of Microsoft SQL

Job Description

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients, while learning about the entire post-sales process along the way.

Key Responsibilities

Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)
System Setup, Configuration & Implementation
End-User Training & Post Implementation Support

Benefits

Fuel expenses
Gratuity, Provident Fund (PF) & Social Security Fund (SSF)
Management team that supports your growth and learning

This job has expired.

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