FACT Nepal Pvt Ltd

Helpdesk Support Executive

FACT Nepal Pvt Ltd

Helpdesk Support Executive

Helpdesk Support Executive

Basic Job Information

Job Category : IT & Telecommunication > ERP/ CRM, Software Implementation
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Sanepa, Lalitpur, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jul. 16, 2020 23:55 (3 weeks, 4 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification

Basic Requirements

  • Fluency in English and Nepali (spoken & written)
  • Excellent communications skills and good at managing clients
  • Independent, proactive and results-driven approach
  • High degree of competency with computer systems and software
  • Bachelor’s Degree
  • Having own transportation for client visits

Nice to Have Requirements 

  • Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User
  • Knowledge of Microsoft SQL

Job Description

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients, while learning about the entire post-sales process along the way. 

Key Responsibilities

  • Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)
  • System Setup, Configuration & Implementation
  • End-User Training & Post Implementation Support


  • Fuel expenses
  • Gratuity, Provident Fund (PF) & Social Security Fund (SSF) 
  • Management team that supports your growth and learning

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