Helpdesk Support Executive

Views: 924|Published on: Jul 09, 2020

IT & Telecommunication

+2 more

Entry Level

Full Time

Vacancy: 1

Sanepa, Lalitpur, Nepal|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients, while learning about the entire post-sales process along the way.

Key Responsibilities

Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)
System Setup, Configuration & Implementation
End-User Training & Post Implementation Support

Benefits

Fuel expenses
Gratuity, Provident Fund (PF) & Social Security Fund (SSF)
Management team that supports your growth and learning

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Basic Requirements

Fluency in English and Nepali (spoken & written)
Excellent communications skills and good at managing clients
Independent, proactive and results-driven approach
High degree of competency with computer systems and software
Bachelor’s Degree
Having own transportation for client visits

Nice to Have Requirements

Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User
Knowledge of Microsoft SQL

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Jul 16, 2020

About the organization

FACT Nepal Pvt Ltd

Software Companies

Kalika Marg, Sanepa, Lalitpur, Nepal

For over 34 years FACT has helped companies reduce duplication by processing transactions in real-time mode, and get updated reports instantaneously for effective decision-making. Today, FACT has direct presence in Singapore, Malaysia, Philippines, India, and Nepal.

FACT ERP.NG offers you unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access, among many other benefits.

The integrated modules include Financials, Warehousing & Inventory Management, Manufacturing, Client Relationship Management (CRM), Fixed Assets Management & Report Writer, with more than 3,000 ready-to-use MIS reports.