Overview:

We are seeking a qualified engineer for our technical support team, specializing in electronics, biomedical engineering, or Biomedical Equipment Technology (BMET). The ideal candidate will possess a solid foundation in engineering principles with a focus on electronics and biomedical equipment. This role requires excellent problem-solving skills, technical expertise, and a customer-oriented approach to provide effective support to our clients.

 Responsibilities:

• Provide technical support to customers via phone, email, or in-person meetings.
• Troubleshoot and diagnose technical issues related to electronic and biomedical equipment.
• Collaborate with cross-functional teams including engineering, sales, and product management to resolve customer issues promptly.
• Assist in the installation, maintenance, and calibration of biomedical equipment.
• Document and track customer inquiries, troubleshooting steps, and solutions in our system and record.
• Develop and deliver technical training sessions for customers and internal staff.
• Stay updated on industry trends, regulations, and advancements in electronic and biomedical engineering.

 Qualification:

• Bachelor’s degree in Electronics engineering, Biomedical Engineering or BMET.
• Previous experience in technical support, preferably in the electronics or biomedical industry.
• Strong understanding of electronic circuits, sensors, and biomedical equipment operation.
• Familiarity with medical device regulations is desirable.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Proven problem-solving abilities and a methodical approach to troubleshooting.
• Ability to work independently and as part of a team in a fast-paced environment.