E-Commerce Manager

Ambition Guru has established itself as a leading EdTech platform, successfully serving more than 850,000 students through its Ambition Guru App. This platform provides students with easy access to high-quality educational content, helping them prepare for various competitive exams and academic programs.  

Position Summary 

The E-Commerce Manager is responsible for leading the e-commerce team and managing all online sales and operations. The role ensures effective coordination across departments, efficient execution of campaigns, and continuous improvement of e-commerce processes. 

Key Responsibilities  

• Lead and supervise the e-commerce team to achieve departmental goals, ensuring all activities align with set KPIs, while defining, tracking, and evaluating team performance regularly. 
• Manage day-to-day operations, including product listings, pricing updates, inventory control, order processing, and payment tracking. 
• Coordinate with Finance, Marketing, and IT teams for order reconciliation, promotional campaigns, and system updates. 
• Plan and execute online promotional strategies and explore new business opportunities, offers, and schemes that can boost overall sales and enhance customer engagement. 
• Conduct competitors and industry mapping to identify trends, opportunities, and next strategic moves to stay ahead in the market. 
• Collaborate with the Development (Dev) team to oversee the website’s UI/UX experience, ensuring a user-friendly and high-performing platform. 
• Monitor and update e-commerce platforms to ensure content accuracy, consistency, and visual quality. 
• Track and analyze sales data, prepare reports, and provide insights for business decisions. 
• Liaise with external vendors, authors, and partners for product onboarding, pricing, and collaboration. 
• Identify and implement process improvements for better workflow, accuracy, and platform performance. 
• Develop and implement customer retention strategies through exceptional service and engagement initiatives. 
• Stay informed about market trends, competitor activities, and emerging e-commerce technologies.