We are seeking Call Center Deputy Manager to meet sales targets by proactively identifying and generating leads through various channels, interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but is not limited to):

• Outbound centers - Call Australian clients with the aim of gathering information or selling a product.
  
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Meeting or exceeding sales targets by actively engaging with customers, identifying their needs, and effectively promoting products or services.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Ensuring all relevant communications, records and data are updated and recorded.
• Liaising with team leaders, operatives and third parties to gather information and resolve issues.
• Monitoring random calls to improve quality minimize errors and track operative performance.
• Assisting in training and mentoring junior sales team members, providing guidance, sharing best practices, and facilitating their professional growth.
• Recording statistics, user rates and the performance levels of the call center and preparing reports.
• Prepare reports for different departments or upper management.

Requirements:

• Excellent communication skills.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Leadership skills and the ability to motivate and develop staff.
• A desire to help others work towards targets and develop their skills
• Confidence and a good business sense.
• The ability to set, meet and exceed targets.
• A focused and self-motivated approach to work.

What we offer:

• Competitive salary + commission on performance basis (No bar on commission).
• Morning tea & cookies provided by the company.

Working Days: 5 days/week (Monday -Friday)
Working Hours : 05: 00/05.30 AM (Morning)- 01:00 /01.30 PM (Afternoon) - (Non-negotiable), including 55 minutes break.
Offered salary: Negotiable (No bar for deserving candidates)