WorldLink Communications

Customer Value Manager

WorldLink Communications

Customer Value Manager

WorldLink is the largest broadband service provider in Nepal employing over 5,000 people and connecting over 750,000 households over its own nation-wide, state-of-the-art optical fiber network. Today, over 3.4 million netizens use WorldLink to access the Internet, representing around one-third of all active Internet users in the country. Around 1.75 million TV viewers use WorldLink’s IPTV services to watch live TV and video-on-demand entertainment. Established in 1995, WorldLink is a rare success story of patience, perseverance and persistence in Nepal. As a result, WorldLink has attracted the largest foreign private equity investment in Nepal, with investments from BII and Dolma Fund.

WorldLink is the largest broadband service provider in Nepal employing over 5,000 people and connecting over 750,000 households over its own nation-wide, state-of-the-art optical fiber network. Today, over 3.4 million netizens use WorldLink to access the Internet, representing around one-third of all active Internet users in the country. Around 1.75 million TV viewers use WorldLink’s IPTV services to watch live TV and video-on-demand entertainment. …

Customer Value Manager

Views: 1893 | This job is expired 4 months, 3 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Creative directions, Other
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Head-office
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 17, 2023 23:55 (4 months, 3 weeks ago)

Job Specification

Education Level : Graduate (Masters)
Experience Required : More than 7 years
Professional Skill Required : Financial Analysis Data Analysis Market Research Revenue
Other Specification
  • Master’s Degree in Management, or any other relevant field.
  • Minimum of 7 years of experience in telecom; ISP; Fintech.
  • Cooperative with excellent communication and organizational skills
  • Highly creative with experience in identifying target audiences and devising campaigns that engage, inform, and motivate.
  • Strong Data Analytics skills.
  • Ability to manage multiple complex engagement programs.
  • Customer Service orientation and customer-centric
  • Working Knowledge of customer service software, databases, and tools.
  • Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels.
  • Excellent means of analysis and marketing research methods.
  • Knowledge on Yield Management to optimize pricing strategies to maximize revenue.
  • Knowledge on Churn Management which focuses on retaining customers to reduce attrition.

Job Description

  • Analyze customer information enabling you to develop insights into customer trends and implicit behavior.
  • Effective customer onboarding by maintaining proper interaction and engagement of customers with the organization.
  • Design and implement retention strategies for each customer segment and service process design.
  • Maintaining and enriching the customer’s lifetime value.
  • Development of customer loyalty program and evaluation of retention and loyalty campaigns.
  • Maintain a high level of customer response and satisfaction based on both survey and attrition indicators. Increased reference ability and look to promote connection between the customer and Organization at all times.
  • Develop plans to enhance ARPU and Churn Management.
  • You will engage and partner with various teams to conduct research and gather information from various sources and tools (internal/external).


This job has expired.

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