WorldLink is the largest broadband service provider in Nepal employing over 5,000 people and connecting over 750,000 households over its own nation-wide, state-of-the-art optical fiber network. Today, over 3.4 million netizens use WorldLink to access the Internet, representing around one-third of all active Internet users in the country. Around 1.75 million TV viewers use WorldLink’s IPTV services to watch live TV and video-on-demand entertainment. Established in 1995, WorldLink is a rare success story of patience, perseverance and persistence in Nepal. As a result, WorldLink has attracted the largest foreign private equity investment in Nepal, with investments from BII and Dolma Fund.

WorldLink is the largest broadband service provider in Nepal employing over 5,000 people and connecting over 750,000 households over its own nation-wide, state-of-the-art optical fiber network. Today, over 3.4 million netizens use WorldLink to access the Internet, representing around one-third of all active Internet users in the country. Around 1.75 million TV viewers use WorldLink’s IPTV services to watch live TV and video-on-demand entertainment. …

Customer Value Manager

Views: 2499 | This job is expired 5 years, 5 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jan. 31, 2019 23:55 (5 years, 5 months ago)

Job Specification

Education Level	:	Graduate (Masters)
Experience Required	:	More than or equal to 3 years

Other Specification

Master's Degree in Management
Minimum 3 years of experience in related field
Cooperative with excellent communication and organizational skills
Highly creative with experience in identifying target audience and devising campaigns that engage, inform and motivate target audience
Ability to manage multiple complex engagement programs
Customer Service orientation
Working Knowledge of customer service software, databases and tools
Believe in integrity, empathy, and sincerity as the way to approach customers and ensure their satisfaction and success.
Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels
Excellent means of analysis and marketing research methods

Job Description

Analyze customer information enabling you to develop insights into customer trend and implicit behavior
Effective customer on-boarding by maintaining proper interaction and engagement of customer with the organization
Design and implement retention strategies to suit each customer segment along with service process design
Maintaining and enriching the customer lifetime value
Development of customer loyalty program and evaluation of retention and loyalty campaigns
Maintain a high level of customer response and satisfaction based upon both survey and attraction indicators. Increased reference ability and look to promote connection between the customer and organization at all time
You will engage and partner with various teams to conduct research and gather information from various sources and tools(internal / external)

This job has expired.