Hamro Technology

Information / Computer / Technology

Customer Support Officer

Views: 1547|Published on: Sep 26, 2019

Marketing / Advertising / Customer Service

+2 more

Mid Level

Full Time

Vacancy: 2

Gatthaghar, Bhaktapur|

Experience: More than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

Manage incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Other Benefits: PF, Gratuity, Compay Bonus and others.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than or equal to 1 year

Other Specification

Should have a Bachelors Degree
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Oct 25, 2019

About the organization

Hamro Technology

Information / Computer / Technology

Gyanodaya Marga, Kalanki, Kathmandu

HAMRO Technology was established on 26th July 2016 and its company registered number is 152626/073/074. Our Company is dedicated to delivering a full spectrum of software & Mobile consulting and development services with Hardware & Networking services to clients. With a view to provide quality Enterprise application software products, and other services to all sorts of enterprises such as hotels, hospital, school, college, cooperatives, Banks etc. We have set up our head office in Kathmandu and are in the process of expansion of our branch network in near future.

“ WITH THE BEST TEAM, NOTHING IS IMPOSSIBLE ”

HAMRO Technology is a management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, we collaborate with clients to help them become high-performance.

OUR MISSION:

We are committed to being a leading Digital Technology Solution Provider company – leading in terms of quality, value offered, customer service, talent development and consistent growth.