Tigg

Software Companies

Customer Support Associate

Views: 82|Published on: Oct 02, 2026|

Marketing / Advertising / Customer Service

+3 more

Entry Level

Full Time

Vacancy: 2

Bhyuti Marg, Lalitpur, Bagmati Province 44700|

Experience: More than 1 year|

Not Disclosed

Ai Job Summary

Bachelor’s degree in Accounting, Finance, Management, Business Administration, IT, or a related field is required, with fresh graduates and candidates with 1+ years of experience encouraged to apply
Responsibilities include supporting customers through various channels, troubleshooting issues, and maintaining records of customer interactions
The role offers a chance to build a career at the intersection of accounting, technology, and customer experience

Job Description

Roles and responsibilities of this job

Tigg is Nepal’s No. 1 cloud accounting platform, trusted by 3,000+ businesses across the country. We are a rapidly growing technology company focused on making accounting and business management simpler, smarter, and more accessible. As we continue to grow, we are strengthening our product, technology, and team to serve a larger customer base.

We are looking for a Customer Support Associate to help Tigg users get the best experience from our platform. You will work directly with customers to understand their questions, solve accounting and software-related issues, guide them through Tigg features, and make sure their concerns are properly followed through to resolution.

This role is suitable for someone who enjoys working with customers, has a good understanding of basic accounting, and is interested in building a career at the intersection of accounting, technology, and customer experience.

What You’ll Be Responsible For

Support customers through phone, help desk, email, and other support channels.
Understand customer issues and provide clear and timely solutions.
Help users with accounting workflows, transactions, reports, and Tigg features.
Troubleshoot software, configuration, and operational issues.
Escalate technical or complex issues to the appropriate internal team and follow up until resolution.
Maintain proper records of customer issues and resolutions.
Identify recurring customer problems and share feedback with the product and customer experience teams.
Continuously learn new Tigg features and help customers use the platform effectively.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Bachelor’s degree in Accounting, Finance, Management, Business Administration, IT, or a related field.
Fresh graduates and candidates with 1+ years of experience are encouraged to apply.
Basic understanding of accounting, bookkeeping, invoicing, payments, and financial transactions.
Strong communication and problem-solving skills.
Comfortable using computers, web applications, and digital tools.
Previous experience in customer service, accounting software, bookkeeping, or technical support is an advantage.

Skills Required

Required skills for this job

Communication

Problem Solving

Work Under Pressure

Troubleshooting

Client Handling

Networking Skills

MS Office Suite

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Oct 31, 2026

About the organization

Tigg

Software Companies

Manbhawan, Lalitpur

Tigg is Nepal’s leading cloud accounting platform. Manage invoices, expenses, taxes, inventory, and reports anytime, anywhere. Simple, IRD-compliant, and built for Nepali businesses.

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