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Information / Computer / Technology
Full Time
|Job Description
Roles and responsibilities of this job
We are seeking an enthusiastic L1 - Customer Support Executive to become a Zegal expert for our customers. This role involves offering first-level support across multiple communication channels, including email, phone, chat, forums, and social media. As the first point of contact for customers, you’ll provide efficient, friendly assistance and escalate complex issues as needed.
Responsibilities:
Customer Support
Content Development
Job Specification
Required qualifications for this job
Other Specification
Technical Skills
Soft Skills
Experience
Languages
Education and other
Skills Required
Required skills for this job
Salary
Offered financial and non-financial compensation for this job
Applying Procedure
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Apply Before: May 09, 2025
About the organization
Companies that are connected to knowledge, their advisors, and use workflows to run their organisation are smarter and more profitable. Our mission is to make this the new normal for millions of businesses across the globe.
Founded in 2013, Zegal is the fastest-growing LegalTech company operating across Asia Pacific and Europe. Today, business users and lawyers across the globe trust Zegal’s software to solve legal problems in an affordable and efficient way.
Zegal is led by a talented team of 60 employees and has offices in Hong Kong, Singapore, Nepal, Australia, New Zealand, and the UK.
Zegal has been featured in the New York Times, Forbes, and Huffington Post, and was recently recognised in the South China Morning Post as an emerging LegalTech company in the artificial intelligence space.
