Customer Support Executive
Kanchan Sky Digital Wireless TV

“KANCHAN SKY” is a Digital Wireless TV licensed by the government of Nepal under the category of MMDS (Multi-channel, Multi-point Distribution Service). It is transmitted  in Digital Video Broadcasting DVB-S2 format from different parts of Nepal. The project came into operation after much research and deliberation taking all the pertinent Industry environment into account. The project is promoted and run by a team of young and energetic professionals with career achievement backed by an efficient and expert team of middle level management.

MMDS which is popularly known as wireless Digital TV runs in the ultra-high-frequency (Ku-band). The technical architecture of Kanchan Sky is compatible for SD, HD and 4K along with HEVC compression with excellent picture quality. Hence, subscriber could enjoy genre of HD & 4K channels with an international standard that can be offered by none of the existing competitors. The technology is tried and tested and free from all climatic effect including heavy rainfall different from DTH service. Kanchan Sky can serve decent number of 4K resolution Digital TV through wireless eco-system any time better than existing DTH and MSO operator.

MMDS is one of the competing platforms for running Digital TV service among MSO, DTH and IPTV. Kanchan Sky as a MMDS operator is considered to be promising alternative platforms for conventional LCO (Local Cable Operator) spread across the country. Since Government is encouraging wireless environment in the major cities taking upcoming Smart City environment into account, MMDS project could reap the benefit in the succeeding year.

Customer Support Executive

Views: 739 | This job expired 2 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Pepsicola Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 17, 2019 23:55 (2 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification
  • Should have a  Bachelors Degree
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Description

  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Applying Procedure:

Interested Candidates are requested to send their updated CV to [email protected]


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