Elite Network

Customer Support Engineer

Elite Network

Customer Support Engineer

Elite Networks Pvt. Ltd. is one of the leading system integrator and IT equipment supplier. It has been providing its services to leading financial institutions, INGO, Gov Agency and Manufacturing industries.

Customer Support Engineer

Views: 2598 | This job is expired 7 years, 5 months ago

Basic Job Information

Job Category : Construction / Engineering / Architects
Job Level : Mid Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 06, 2017 23:55 (7 years, 5 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Other Specification

Academic Qualification: 

  • BE (Electronics, Computer), BCA, BIM, BSC IT

Personal Requirements

  • Excellent communication and presentation skills
  • A strong focus on quality customer service
  • Good motivational skills and be capable of working well on one’s own or as a member of a team
  • An aptitude for analytical thought
  • Should be able to work under pressure, Time flexible; even in holidays and after-before office.
  • Should be flexible to visit around a different part of the country up on requirement.
  • Must have two wheeler with license

Job Description

  • Customer Support in ATM, Kiosk and other financial txn equipment
  • Software/Hardware Installation of ATM and associated Peripheral Equipment
  • Installation of UPS, battery, LAN and computer Hardware
  • Provide support and service related activities in customer location
  • Provide quality and timely support service to customers
  • Research and develop required solutions for customers
  • Wincor ATM application installation, configuration and troubleshooting
  • Repair and Maintenance of Peripheral Hardware
  • Preventive maintenance and Servicing of ATM and other peripheral devices
  • Analysis of ATM logs and data 
  • Out of Kathmandu visit in case of requirement
Note: Preference will be given to those candidates having experience in related field. 

This job has expired.

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