For this job:

• You will need to be self-motivated, enthusiastic, driven and have great interaction skills as You will be dealing with international clients on phone most of the time.
• This role will suit someone currently working in a Customer Service Team (Inbound call centre experience will be highly regarded) experience in high volume calls, live chat and computer knowledge is essential. 
  
•  The salary package is negotiable.

The role includes: 

• Working in a team who's key role is to respond to all customer enquiries received via phone and email
• Working across all aspects of our helpdesk in a timely manner aiming for a one touch customer service experience.
• Providing end to end resolution of all customer enquiries or queries
• Handle client disputes with compassion and care
• Record all communication and actions performed accurately and thoroughly.
• Perform daily administration tasks
• Demonstrate an outstanding customer experience in all aspects of your interactions

Essential:

·         English speaking is compulsory and must have strong hold in communicating

Verbally.

• Experience in a call centre & administration
• A positive attitude and exceptional work ethic.
• A love of helping others and providing a positive interaction
• Very Strong verbal and written communication skills.
• An excellent customer-centric focus.
• Good time management skills and the ability to work autonomously and within a team.
• The ability to problem solves.
• Intermediate skills in Microsoft Word and Excel
• Experience in a call centre environment would be highly regarded and will be appreciated.