Right choice

Customer Support

Right choice

Customer Support

Customer Support

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : nepal
Offered Salary : NRs. 25,000.00 - 30,000.00 Monthly
Apply Before(Deadline) : May. 02, 2022 23:55 (2 weeks, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year

Job Description

 For this job:

  • You will need to be self-motivated, enthusiastic, driven and have great interaction skills as You will be dealing with international clients on phone most of the time.
  • This role will suit someone currently working in a Customer Service Team (Inbound call centre experience will be highly regarded) experience in high volume calls, live chat and computer knowledge is essential. 
  •  The salary package is negotiable.

The role includes: 

  • Working in a team who's key role is to respond to all customer enquiries received via phone and email
  • Working across all aspects of our helpdesk in a timely manner aiming for a one touch customer service experience.
  • Providing end to end resolution of all customer enquiries or queries
  • Handle client disputes with compassion and care
  • Record all communication and actions performed accurately and thoroughly.
  • Perform daily administration tasks
  • Demonstrate an outstanding customer experience in all aspects of your interactions

Essential:

·         English speaking is compulsory and must have strong hold in communicating

Verbally.

  • Experience in a call centre & administration
  • A positive attitude and exceptional work ethic.
  • A love of helping others and providing a positive interaction
  • Very Strong verbal and written communication skills.
  • An excellent customer-centric focus.
  • Good time management skills and the ability to work autonomously and within a team.
  • The ability to problem solves.
  • Intermediate skills in Microsoft Word and Excel
  • Experience in a call centre environment would be highly regarded and will be appreciated.
 

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