About the job

Company Description

GlobalyHub is a Software Product Company. We are people and process centric company established with a vision to innovate, deliver solutions to the existing problems as well as skill enhancement and growth of people. We aim to build a strong and open work culture that inspires and instills happiness among our team members.

Role Description

This is a full-time on-site role for a Customer Success Associate at Globaly Hub located in Lalitpur District. The Customer Success Associate will be responsible for customer engagement, customer support, ensuring customer satisfaction, and customer retention. They will also be expected to utilize their analytical skills to identify trends and provide insights.

Qualifications

• Customer Engagement, Customer Support, and Customer Satisfaction skills
• Customer Retention skills
• Analytical Skills
• Excellent communication and problem-solving abilities
• Strong interpersonal skills and ability to build relationships with customers
• Ability to work in a fast-paced environment and meet targets
• Experience in a customer-facing role is a plus
• Bachelor's degree in Business, Marketing, or related field