Department: Customer Service Department

Experience : at least 3 years in CSR, HR, Sales and Marketing or relevant field.

• Develop and implement strategies to improve customer service and satisfaction.
• Monitor customer feedback and conduct regular customer satisfaction surveys.
• Analyze customer data and behavior to identify patterns and trends.
• Collaborate with other departments to address customer queries and concerns.
• Develop and implement customer loyalty programs and rewards.
• Create and execute customer Service campaigns.
• Monitor and analyze the effectiveness of Customer Care Service efforts.
• Develop and implement customer service metrics and goals.
• Identify opportunities for improvement and make recommendations to senior management.

Qualities and Skills

• Persuasive communication skills: A CSR needs to be able to effectively communicate with employees at all levels of the organization, to understand their needs and concerns, and develop and implement customer care strategies that address these issues.
• Excellent interpersonal skills: A CSR should be able to build strong relationships with our clients.
• Analytical ability: A CSR should be able to analyze data and trends related to Client’s query and use this information to identify areas for improvement and develop effective strategies to address them.
• Strategic thinking: A CSR should be able to develop long-term relation strategies that align with the organization's goals.
• Problem-solving skills: A CSR should be able to identify and troubleshoot problems related to client queries and develop and implement solutions to address these issues.
• Leadership skills: A CSR should be able to lead and manage clients' concerns and queries and motivate and support them to achieve their goals.
• Flexibility: A retention manager should be able to adapt to changing circumstances and environments and implement new strategies and approaches as needed.
• Organizational skills: A CSR should be able to manage multiple tasks and initiatives simultaneously and prioritize tasks and responsibilities to achieve the best possible results.
• Strong decision-making skills: A CSR should be able to make tough decisions related to clients' requirements and be able to evaluate the potential impact of these decisions on the organization.
• Knowledge of employment laws and regulations: A CSR should have a thorough understanding of employment laws and regulations and be able to ensure that the organization is in compliance with these requirements.

Note:

• Working hours: 9 hours (8:15 PM to 5:15 AM- Night Shift)
  
• Working Days: Monday to Friday
  
• Age: 25 and above