Techminds Network

Information / Computer / Technology

Customer Service Representative - L1 Support

Views: 1924|Published on: Oct 23, 2024|

IT & Telecommunication

+1 more

Entry Level

Full Time

Vacancy: 1

Nakhu, Lalitpur|

Experience: Less than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

To efficiently handle a customer's call, obtain information from the customer, and determine the difficulty the customer is experiencing.
To place the ticket under the appropriate support ticket heading.
Troubleshoot issues with the internet and IPTV.
Resolve any escalated concerns in a timely and effective manner.
Show concern for the customer and compile a report.
Appropriate escalation to the appropriate departments.
Escalate complex issues to the Team lead/ Supervisor to facilitate timely resolution.
Collaborate with team members to share best practices, technical insights, and innovative solutions, contributing to the overall expertise of the support team.

Working Hours:

Night Shift: 8:00 PM to 6:00 AM

Job Specification

Required qualifications for this job

Required Education Level:Higher Secondary (+2/A Levels/IB)

Required Experience:Less than or equal to 1 year

Other Specification

+2 passed or Bachelor Running
Fresher or 1 year of customer support experience.
Good Communication, Active Listening, Empathy, Patience, Time Management.
Having technical skills is a plus point.
Own a laptop and a two-wheeler with valid driver's license are given priority.

Note: Preference will be given to candidates with prior experience in ISP.

Skills Required

Required skills for this job

Management

Communication

Customer Care

Interpersonal Skills

Customer Support

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Nov 07, 2024

About the organization

Techminds Network

Information / Computer / Technology

Corporate Office : Nakhhu-18, Lalitpur

Techminds Network – is a truly broadband Internet and Network Service provider with the distinction in the communication industry. Established in the year 2002, with a mission to provide different value added telecom services like internet, intranet, IP-TV and Fiber Optical Lease services to corporate and home with high quality and at an affordable cost. Techminds, with its’ strong vision has been able to build a strong Fiber Optical infrastructure network all over Nepal. With its robust Fiber Optical network we are able to connect all the government Schools, Health Post, Rural Municipality, Municipality and Wards of 26 districts of Nepal.

More Jobs from this Organization

Operation Assistant

Techminds Network

Not Disclosed

Nakkhu, Lalitpur

Deadline passed

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Techminds Network

Customer Service Representative - L1 Support