Zap & Shine Crew

Facility Management

Inbound Sales Representative

Views: 165|Published on: Nov 03, 2026|

Sales / Public Relations

Mid Level

Full Time

Vacancy: 1

Experience: More than 2 years|

Not Disclosed

Job Summary

The role requires 2+ years of inbound sales or phone-based customer service experience, with strong communication skills in English
Responsibilities include answering enquiries, quoting jobs, booking services, and maintaining CRM records
The position offers a competitive salary, paid training, and opportunities for career growth within a growing company

Job Description

Roles and responsibilities of this job

Zap & Shine Crew is a cleaning company in Brisbane, Australia. We clean homes, rental properties and businesses, and most customers find us online and call or message us on the day they need help. Our field crews do the cleaning; our sales and booking team turns every enquiry into a booked job using our own CRM.

Purpose of the role:

You are the first voice a customer hears. Your job is to answer every enquiry fast, quote on the spot, follow up until the job is booked, and keep the customer informed until the crew arrives. You are measured on booked jobs, not on calls made.

What you will do:

Answer incoming calls, web enquiries, SMS, WhatsApp and social messages within minutes
Ask the right questions (service, property size, suburb, date), quote from our price guide, and book the job in the CRM
Follow up every unbooked quote by SMS and phone until it is booked or closed
Confirm bookings, send reminders, handle reschedules and keep the field crew informed
Offer add-ons and recurring cleans, and call past customers to rebook them
Keep CRM records complete: every enquiry gets an outcome and a reason
Report your daily numbers: enquiries, quotes, bookings and booking rate

Your targets:

First response within 5 minutes during your shift
A quote on every genuine enquiry
A quote-to-booking rate that improves month on month (we share the baseline in training)

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

What you need:

2+ years of inbound sales or phone-based customer service with sales targets (call centre or BPO experience is a plus)
Clear, confident spoken English with Australian customers, and strong written English for SMS and email
Fast, accurate typing and experience with any CRM
A quiet workspace, reliable internet, a headset, and backup power and internet if you work remotely
Reliable availability for the full shift

Nice to have:

Experience selling or booking home services (cleaning, pest control, trades, removals)
Experience on an Australian account

Hours and location:

Full-time, Sunday to Friday, 9 AM to 5 PM, Brisbane time
Remote

What we offer:

Competitive salary
Paid training on our services, prices and CRM
A long-term role with a growing company, and a path to team lead as the team grows

Skills Required

Required skills for this job

Communication

Sales

Reporting

Record Management

CRM Software

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Dec 03, 2026

About the organization

Zap & Shine Crew

Facility Management

Naya Bazaar

Zap & Shine Crew is a trusted cleaning company serving Brisbane, specialising in carpets, couches, rugs, curtains, and mattresses. Using eco-friendly, fast-drying steam cleaning technology, we lift tough stains, odours, and hidden allergens for a deep clean. Beyond upholstery and carpet cleaning, we offer carpet repair and stretching, tile and grout cleaning, Scotchgard protection, end-of-lease cleaning, and 24/7 flood damage restoration. Our cleaning products are non-toxic, pet-friendly, and safe for kids. Every job starts with a free quote and honest, transparent pricing: no hidden costs, ever. Our fully trained crew treats every home and business with care and respect. Book online or send us a message today.

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