Customer Service Representative

Kathmandu, Central Development Region, Nepal

Key Skills: Time Management Communication

This job is expired 7 years, 5 months ago

Job Category	:	Marketing / Advertising / Customer Service > Customer Relation, Customer Support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Central Development Region, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Dec. 19, 2017 23:55 (7 years, 5 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Time Management Communication

Effectively manage large amounts of incoming email/chat/calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Proven customer support experience
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, priorities, and manage time effectively

Benefits we provide:

This job has expired.

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