Customer Service Representative

Kathmandu

This job is expired 8 years, 10 months ago

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	entry
No. of Vacancy/s	:	[ 1 ]
Job Location	:	Kathmandu
Offered Salary	:	None
Apply Before(Deadline)	:	Aug. 16, 2015 00:00 (8 years, 10 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Experience as an outbound call centre / high pressure Customer Service role is preferred
Ability to work proactively, reach out to others and start new processes on your own
Very comfortable with using computer software - we use MS Excel and Google Documents a lot, as well as customised Customer Service software
Excellent communication and interpersonal skills, with perfect Nepali and English
Patience and awareness, with an ability to stay calm and professional in difficult situations
A strong drive to grow, learn, succeed, and complete all tasks assigned to them, and more

You join a growing team and will:

Handle customer queries both by phone and email
Explain to customers the delivery process: help tracking their order; explain how the seller dispatches; and how they get their order delivered
Call Buyers constantly to confirm their orders, answer any delivery related questions, confirm addresses, encourage and induce more orders
Gather intelligence used by the team to boost our performance and improve customer satisfaction
Liaise and engage with all of the teams in the office, from the Pick-up team to the Head of Logistics to fix issues and smooth out our delivery experience

This job has expired.

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