Award Global
Investment

Award Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.

Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund and wealth management products, business investment solutions, property management, and foreign exchange transfers. With a wealth of local experience in real estate development, we also offer project development and trusteeship services for high-value investors.

Over the past 19 years, Award Global has operated with the corporate ethos of "Integrity-Based, Diligence-Oriented." We have established 24 branches in major cities such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and other locations, with our services extending across all regions of Australia and New Zealand.

Global Realty is the company specializing in property sales under Award Global. As a comprehensive real estate agency, adhering to the concept of professional services, Global Realty has expanded from single sales services to leasing, post-sales management, project marketing, and tailor-made real estate investment portfolio for VIP customers. With the success of running a number of high-quality exclusive projects as well as providing professional and efficient services, Global Realty has established an influential brand image in the real estate industry in Sydney and Melbourne.

Since its establishment, Global Realty is committed to providing customers with the most professional buy & sell services and providing consultant with the most competitive remuneration package and diverse career development platforms. The high project clearance rate and excellent sales performance have made Global Realty team continue to grow in size, becoming a partner that many developers are competing to cooperate with.

Customer Service Representative

Views: 76 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Oct. 25, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Communication Customer Service Interpersonal Skills Customer Relationship Management Attention to Detail

Other Specification

Excellent English communication skills with a clear, polite, and professional tone
Strong customer service mindset with empathy and problem-solving ability
Multitasking skills for managing multiple inquiries
Proficient with messaging apps and CRM systems
Calm and resourceful under pressure or during escalations
Detail-oriented in handling bookings, schedules, and property information
Prior experience in hospitality, property management, or customer support.
Bachelor’s degree running or completed .
Capability to work independently with minimal supervision.
Availability for rotational shifts, including weekends and holidays.
A proactive, friendly attitude with a genuine passion for creating great guest experiences.

Job Description

We’re looking for dedicated and customer-focused Concierge Support Agents to join our team this December! As part of our frontline support crew, you’ll be the friendly face (and voice) assisting customers online — ensuring smooth, responsive, and high-quality service every day.

Key Responsibilities

Guest Communication & Support

Respond online in a timely and professional manner to Airbnb guests’ enquiries, including bookings, check-in, check-out, property amenities, and house rules.

Booking Management

Assist with reservation confirmations, date changes, cancellations, and special requests, ensuring the process is smooth and compliant with Airbnb policies.

Check-in & Check-out Guidance

Provide step-by-step instructions (e.g., self check-in or key handover), resolve door-lock/access issues, and give clear guidance at check-out.

Issue Resolution

Respond quickly to maintenance, cleaning, or unexpected incidents; coordinate with the onsite manager, cleaning crew, and other relevant teams to resolve issues promptly.

Experience Enhancement & Upselling

Proactively recommend local attractions, dining, transportation, and value-added services to improve the guest experience and satisfaction.

Emergency & Escalation Handling

Serve as the first point of contact for urgent matters (e.g., lock failures, late-night incidents), provide solutions, and escalate when necessary.

Team Collaboration

Work closely with the local team, cleaning, and operations to maintain effective emergency coordination, ensure smooth service workflows, and continuously improve ratings and guest satisfaction.

Why Join Us?

Opportunities for professional growth and development.
Competitive compensation and benefits.
Supportive and collaborative team environment.
Excellent Mission & Culture.
5 Working Days per week.