We are seeking a committed and reliable Customer Support Representative to join our remote team. In this role, you will handle customer inquiries, provide accurate information, and resolve issues while ensuring a positive customer experience. This is a night shift, work-from-home opportunity requiring professionalism, consistency, and dedication.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional and timely manner
• Assist customers with troubleshooting, product/service information, and order updates
• Resolve complaints with patience and empathy while following company guidelines
• Accurately record customer interactions in the system
• Collaborate with team members and escalate issues when required
• Deliver excellent service while maintaining high productivity standards

What We Offer

• Fully remote position (work from the comfort of your home)
• Training and continuous skill development
• Supportive team and growth opportunities
• Competitive salary with potential for performance-based incentives

This role is based in Nepal, which means the candidate does not need to travel — it is not an international placement.